Smart Hotel App Solution
From reservation to check-out, from in-room control to hotel services, from AI conversation to security and energy efficiency — the entire stay, held in one app. For modern hotel managers and guests: quiet, smooth, and dignified.
Yoswit’s Smart Hotel App brings AI conversation, smart check-in, room control, in-stay services, smart check-out and information into a single platform. Guests need not queue at the front desk, search through menus, or telephone for a small matter. Everything is done by phone or a single spoken instruction. The hotel gains operational efficiency, lower energy use, and a clearer view of security.
The AI Core
AI is not an add-on; it runs throughout.
· Conversational AIunderstands Cantonese, Putonghua and English. A single instruction to the Yoswit voice device handles lighting, air-conditioning or a service call.
· Identity Verificationuses computer vision, document checks and facial recognition for quicker check-in — a document scan and a glance at the camera, without passing a passport across the desk.
· Energy Managementuses deep-learning presence detection for HVAC and lighting: lights and air-conditioning do not run in an empty room, and operate only when a guest is present. Energy is saved without loss of comfort.
· Predictive Offersmodel guest habits to suggest breakfast, a longer stay or a restaurant table at the right moment — not a daily round of promotions.
· Video Analyticscounts crowds in principal areas, alerts on unusual behaviour, and triggers an automatic response to incidents, supporting hotel security.
These capabilities pair with the functions below. Guests may reserve, control the room, order dining, book a table and call for service by conversation.
Smart Check-in
Guests view dates and rates in the app, choose the length of stay, note preferences, review the room and packages, and pay to confirm. Conversational reservations are also supported — simply ask.
Once reserved, check-in is completed in the app. A QR code for the door is issued and may be added to Apple Wallet or Google Wallet. There is no queue at the front desk for a key card; the phone is the key.
Room Control
In-room controls are gathered in the app: lighting and dimming, television, housekeeping and Do Not Disturb. Guests need not look for switches in the dark, nor hang a sign on the door.
Occupancy sensing runs of its own accord: when the room is empty, lights turn off; when the guest returns, lighting and air-conditioning resume as they were. Nothing need be set by hand.
Smart Stay
Guests speak to the AI concierge. Housekeeping, in-room dining, a restaurant table and the lights may be arranged in conversation.
1. Guest services: Listed by the hotel in the app — laundry, extra beds, wake-up calls. Guests select and pay; the hotel fulfils the order, without a call to the front desk.
2. In-room dining: Dishes from the hotel’s restaurants are offered in the app at any hour and brought to the room.
3. Restaurant reservations: Read the notes, choose party size, date and time, and reserve; a table is held on arrival.
4. Recreation Pass: Pool, gym and spa may be booked once and used for a set period; guests present their pass on entry, without a fresh booking each time.
5. Settle Bill: In-room dining, a longer stay, facilities and recreation passes may be paid in the app through mPay, ReconPay, cards and e-wallets; charges post to the hotel system, so guests need not queue at the cashier on departure.
6. Event Registration: A conference may be divided into sessions, each with its own registration; attendance is recorded by session, so tea, seating and the banquet follow the numbers actually present.
Smart Check-out
Luggage is left at the front desk, identified and tagged within seconds. Collection takes about a minute, with no waiting. Departure is unhurried.
News & Updates
· Notices on facilities, services and offers are listed in order of time and read in the app. Notices are sent only when there is something new.
· Cross-Harbour Traffic shows the Western, Cross-Harbour and Eastern Harbour Crossing — clear, slow or busy — as soon as the app opens, to help plan the route.
· Weather appears on the home screen, useful before going out, using the pool or reserving a terrace table.
Closing
Yoswit’s Smart Hotel App is not a pile of features. It is a stay that is properly looked after. Guests feel ease and dignity; the hotel gains efficiency, security and sustainability. From reservation to check-out, one app, throughout the stay.
