At Your Disposal
From scheduled maintenance to hardware repairs, we offer a full range of services for all models of products. Our planned maintenance and service agreements keep your solution always in a new state in case of downtime.
Service Process
一. Preliminary Service
Scheme Design
Tailor your unique solution. Our professional solution design services, from demand analysis to implementation planning, provide you with one-stop, highly adaptable technical solutions. Through in-depth communication and scenario-based insights, we accurately match the system architecture, functional modules, and expansion space to ensure that the solution not only solves current pain points, but also reserves future upgrade capabilities to help you achieve your business goals efficiently
Cabling Guidance
Expert planning to get the best out of every cable. We provide professional-grade cabling guidance services to design highly reliable and easy-to-maintain cabling solutions based on your space structure, equipment needs, and future scalability, avoiding common problems such as clutter and signal interference, and creating a clean and safe physical layer architecture for your use scenarios
二. Installation Process
Install Network
Simplified deployment, seamless connectivity, and quick access to smart devices. We provide professional installation and networking services, with a team of certified engineers completing equipment debugging, network configuration, and connectivity optimization to ensure that your terminals are ready-to-use, safe and stable, and avoid problems such as poor compatibility and uneven signal coverage caused by self-installation
System Debugging
Precision tuning to unlock 100% of the performance potential of your equipment. We provide professional-level system debugging services Through in-depth testing and precise optimization, we can adjust hardware compatibility, software configuration, and network environment in all dimensions, completely solve hidden problems such as lag, latency, and compatibility, ensure that your system runs as smoothly as silk, and give full play to the performance of equipment design
三. After-Sales Service
Maintenance Upgrades
Keep your system running at its best. We offer two-year lifecycle maintenance and upgrade services to ensure your system continues to operate stably through regular health checks, performance optimizations, and feature iterations, while being powered by the latest technology without worrying about obsolescence
Hardware Repair
Fast response, precise repair, and rejuvenate your equipment. We provide professional-grade hardware repair services, with a team of certified engineers using genuine parts, through a standardized diagnostic process, to quickly locate problems and perform precise repairs, restore equipment operation in the shortest possible time, and minimize the risk of business disruption
Quality Assurance
7*24 Hours
Engineers respond to fault requests at any time, connecting in 15 minutes and resolving 90% of issues remotely within one hour, ensuring that your business operates without interruption.
Two Years Warranty
We offer you a two-year full-cycle warranty service, with free repairs or replacements for non-human damage, along with 24-hour technical support, ensuring your peace of mind throughout the process.
Continuous Software Upgrades
We provide upgrade services for our software, continuously unlocking cutting-edge features, allowing you to always stay ahead in experiencing the benefits of technology.
Active Inspection and Maintenance of Hardware
We identify potential hardware risks in advance through remote monitoring and regular on-site proactive inspections, ensuring that the equipment operates at peak performance at all times.
Functional Expansion Services
We provide customized functional expansion services, support API integration, and conduct in-depth development based on your business scenarios, allowing existing systems to continue evolving.